100% satisfaction guaranteed or your money back.
If you are not satisfied with your product or service, we apologize. Please call us or fill out the form on our contact us page so that we can make it right.
All our flowers and products are backed by a 100% guarantee. If you are unsatisfied with any of our products, please let us know within 7 days of receiving and we will be happy to make it right which may include a refund, redelivery, or replacement with the same or comparable product. If you paid by credit or debit card, we will refund the money back to your card. It may take up to 5 business days for your refund to appear on your card. If you paid by any other method, please call us to discuss.
When ordering flower arrangements, please know that our designers create your flowers as similar as possible as they appear on our site, but it may be necessary to create your bouquet with other flowers due to the availability of certain flowers. Care is always taken to maintain the look and feel of the arrangement, using flowers of equal or higher value. We take pride and time to create each floral design for you because it's you, our valued clients, we care about.
You can read more about our substitution information here.